Terms and conditions
Definitions
In these terms and conditions of hire, the following meanings shall apply:
“we, us, our” refers to Blooming Fabulous Flowers Ltd, Company Number 11376658.
“you, your” refers to the named person on the booking.
“your hire" means all arrangements and items sourced and organised for you by us.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you hire items from us. The terms and conditions applying to your hire will be those in place on the date that you make your reservation.
- Property Ownership & Responsibility
01.1 All equipment and hire items are always the property of us and remain so throughout your hire.
01.2 By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire, from acceptance or pick up of the items until you return the items or they are accepted back by us.
- Payment Terms
02.1 A deposit of £50 per prop is due upon booking. Your items are not reserved for you until the deposit has been received by us. You will receive a receipt as confirmation of your deposit payment upon acceptance. The remaining balance is due four weeks before the date of hire, unless alternate payment options have been agreed in writing upon booking. Should the booking need to be cancelled, then 50% of the £50 deposit will be withheld to as a contribution to costs and overheads.
- Standard Hire Period
03.1 Unless specifically arranged at the time of booking, all standard hires are based on a standard hire of one day.
Please note that our standard delivery and collection hours are between 09:00 and 01:00am. No further costs will be incurred in this instance. Please see section 7.7 in relation to surcharges for requested delivery/collection outside of these standard times.
- Extended Hire
04.1 Extended hire will be charged at a POA rate of the hire value for each additional day past the above standard one day and can be arranged upon booking.
- Hire Item Condition
05.1 Breakages, missing parts & damages to items will be charged according to the full replacement value.
05.2 If an item you have booked is damaged or lost prior to your hire taking place you will be informed, and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
05.3 Unless agreed by us in advance, all props are for indoor use only; any items used outside are done so entirely at the hirer’s risk.
05.4 Electrical items are all provided in fully working order and come with a valid PAT Certificate
- Delivery & Collection
06.0 Please note that our standard delivery and collection hours are between 09:00 and 01:00 and can take place the day before and the day after your event. Other arrangements can be made subject to a surcharge mentioned in point 07.2
06.1 A £50 surcharge is applicable for each and every delivery/collection request which falls outside of our normal working hours. Working Hours exclude Bank Holidays.
- Cancellation Fees
07.1 See Terms & Conditions Standard Hire Period for hire period definition.
Please note that the £50 deposit is non-refundable in all scenarios:
More than 21 days before day one of your hire: 80% of full hire value refunded.
Between 21 and 14 days before day one of your hire: 50% of full hire value refunded.
Between 13 and 7 days before day one of your hire: 25% of full hire value refunded.
Less than 7 days before day one of your hire: No refund available.
- Payment & Pricing
8.1 Payment of your deposit is deemed an instruction of your booking. Items may be added, subject to availability and our own discretion. Items can also be swapped, up until 14 days before your event start date, but the value must not go below the agreed total hire value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable. You will be billed for any additional hire value.
8.2 Our quotes are valid for 7 days. Price changes will not affect quotations within the 7day period. However, after 7 days, if the deposit payment has not been made, prices will be amended to match our current inventory price.
- Risk Assessments & Safety
9.1 We carry out risk assessments for all our items to ensure items are handled and used correctly. Electrical items are PAT tested. All items are checked before and after hire and undergo regular maintenance.
9.2 We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.
- Extreme Circumstances / Force Majeure / Cancellation by Us
10.1 In the event of extreme weather or road conditions which result in us being unable to safely deliver or collect the hire goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable to for any losses or costs to you that may arise as a result.
10.2 We reserve the right to cancel in extreme circumstances that make your hire unviable for us, up to and including the day of your hire. We are the ruling party on deciding if the hire is unviable and we will not be liable for any compensation or additional costs you may incur as a result of our cancellation; however, a full refund will be issued.
- Item Setup & Set down
11.1 You are hiring the items from us including a full styling service and therefore we set the items up and take them down.
- Competitions & Promotions
12.1 Only one entry is accepted per person per prize draw/competition.
12.2 In the case of discount codes, only one code can be used per order.
12.3 The closing date is stated on each individual prize draw or competition.
12.4 All prizes are subject to availability, and Blooming Fabulous Flowers reserves the right to replace the prize with an alternative product or colour of equal or higher value if necessary, at the Company's discretion.
12.5 Winner(s) will be selected at random after the closing date by an independent judge from all entries received. The judge's decision is final and no correspondence will be entered into.
12.6 If we cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Company's sole discretion); or (ii) the winner does not claim the prize within 14 days of notification that they have won the Prize, we reserve the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
12.7 Winner(s) will be notified by email or telephone (using the details provided at entry) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Company full details of the postal address to which the Prize will be delivered (if applicable).
- Hire Refusal
13.1 We have the right to refuse a booking to you if we feel the items are not suited to the purpose of your hire, or if you, your company or your event contradicts our company ethos.
- Copyright
14.1 All images, photography and wording on our website, Facebook page and other social media are copyrighted to us unless expressly confirmed otherwise. our company name and logo are trademarked and may not be used by anyone other than us. Images may not be copied, printed or otherwise disseminated.
- Liability
15.1 If full monies due are not paid by the date of the booking, we hold no responsibility to provide the hire and hold no liability in this circumstance.
- Colours of Items
16.1 All efforts have been made to represent our items accurately in our photographs, however, sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and we cannot be held accountable for this. Every care is taken to provide the items as you expect them.
- Disclosure
17.1 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on the part of us.
Version 2 1st January 2021