FAQ

Where are you based?

We are based near Windsor Berkshire.

Where do you deliver?
 
We deliver all over Berkshire and Bucks plus some of Surrey and London. We sometimes make special exceptions to these areas depending on date and props required.

Can we Collect?
 
No sorry. We like every install everyone of our props, we are the experts and don’t want you to have to worry about this element of the service.

How much deposit do you take?
 
£100.00 per single prop hire. Once you have paid your deposit this secures your date and we issue a receipt which also details final payment schedule.

When is the full amount due?
 
One month before your event, you are of course able to pay the full amount all at once, or at any time leading up to your date, but the full amount must be paid a month before. We send a reminder email two days prior to this date and issue a final receipt.

Do you have Public Liability Insurance?
 
Yes. If your venue requires a copy, please supply us with a contact email address and we will send it over.

Are your illuminated lights PAT Tested?

Yes. All of our units are PAT tested by qualified personnel.

When do you set up and collect?
 
We work with you to understand your specific needs. On the enquiry form we ask you to specify your date, venue and any specific times of set up and removal. Usually venues like us to be in and out first thing in the morning but we will work to your requirements sprinkled with our experience. If you are having your new surname is lights this can be set up after your ceremony to create the element of surprise and WOW factor.

We collect either the same evening after your event has finished up to 2am or first thing the next morning. We liase with your venue the week leading up to your event to confirm this.

What letters & numbers do you have?
 
We have any configuration you require. LOVE, MR&MRS, 16, 18, 21, 40, 50, 60, 70, 80 or your surname in lights are all very popular with bookings this year. We’ve also started to take bookings for Proms this year and #2019 is apparently cool with the kids!

How tall are your letters?
 
All our letters are 4-foot-tall, most are 2-foot-wide, with the exception of the W, M etc which are at most 2.5 foot.

Do you have a choice in bulbs as I have seen different colours?
 
No I’m sorry we specialise in cool white bulbs.

Why hire from you?
 
The question should be why shouldn’t you hire from us?

We work with you, we don’t just deliver the props in the morning and collect the following day as this doesn’t suit everyone, we deliver and set up when is convenient for YOU. Events can be stressful and as you move nearer towards your date, our regular communication means you won’t ever wonder what’s going on.

We will deliver on time and in full every time, adding the magic touch along the way.